Returns & Exchanges

At Flask Fine Wine & Whisky, we strive for excellence in every bottle; however, due to the perishable nature of alcohol, returns are generally limited to damaged or corked products. Please inspect your order upon arrival and contact us within 48 hours if there are any issues with your shipment.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and a brief explanation of the issue, including photos of any damaged packaging or labels.

• 2.
  Wait for Authorization

  Our cellar experts will review your request to ensure it meets our quality control standards and will provide a Return Merchandise Authorization (RMA) if approved.

• 3.
  Secure the Shipment

  Carefully repack the bottle in its original specialized wine shipping container to prevent breakage during the return transit.

• 4.
  Receive Refund or Replacement

  Once the bottle is received and inspected at our warehouse, we will issue a full refund to your original payment method or ship out a replacement bottle.